TERMS & CONDITIONS
The customer shall give access within DJC Plumbing, Heating & Gas Services normal working hours of 8am – 5pm. In the event of this not being given and overtime being worked at the customer’s request, an extra cost will be chargeable in addition to the price quoted, (this also includes guaranteed work).
Parking Permits / Licences
Parking permits, if required, should be supplied by the homeowner, landlord or tenant so the work can be carried out at the property.
Parking charges or congestion charges will be added to the receipt / invoice if the above cannot be given.
Any penalty notices or fines accrued during the work at the property not at DJC Plumbing, Heating & Gas Services fault will be charged to the homeowner, landlord or tenant.
Any licence, permit or other authority necessary for the execution of the work shall be obtained by the homeowner, landlord or tenant.
DJC Plumbing, Heating & Gas Services guarantees its workmanship for 365 days from the date of the invoice and parts covered under the manufactures warranty.
DJC Plumbing, Heating & Gas Services guarantee does not cover defects due to fair wear and tear. The replacement of immersions, thermostats, fuses or any cause beyond the control of DJC Plumbing, Heating & Gas Services is null and void.
DJC Plumbing, Heating & Gas Services Plumbing & Heating Services guarantee does not cover drain or blockages clearance.
DJC Plumbing & Heating & Gas Services guarantee does not cover any temporary repairs.
Terms of Payment
Payments shall be made in full on completion of the work on the same day as the invoice / receipt either by credit card, debit card, BACS, or cash we do not accept cheques.
The payment is the responsibility for whoever signed the invoice / receipt. Tenants will be liable for full payment if the landlord does not pay the full amount on the receipt / invoice.
Pipes and Valves
No responsibility is accepted by DJC Plumbing, Heating & Gas Services or defects arising on old pipework, valves or fittings during an installation or repair that is not quoted for in the work being completed. Work is carried out on the assumption that the excising plumbing and heating system is in satisfactory condition.
Water Heaters / Boilers / Power Flushing
Quotations for water heaters, boiler installations / repairs or power flushing are based on the assumption that the existing plumbing & Heating system is in a satisfactory condition. No responsibility is accepted for defects arising in boilers, water tanks, pipes, valves or fitting etc during or subsequent to installation or power flushing work carried out by DJC Plumbing, Heating & Gas Services.
Making Good etc..
Whilst every care will be taken by DJC Plumbing, Heating & Gas Services during their attendance, they accept no responsibility for any damage to plaster work, decorations, flooring, tiles, carpets etc, unless specifically provided for in the quotation. Cuts or holes made to compete the works will be made good but not permanently or re-decorated. Floorboards will not be permanently screwed or fixed down. We do not take responsibility for carpets that are damaged by dirty water in the execution of any plumbing and heating system pipe work. .
Quotes / Price Increases
Quotes are valid for 30 days from the date of quote and are subject to change if prices / parts rise and will be adjusted to meet any price variations in labour or materials accruing after the date or quotation.
Cancellation must be made 24 hours prior to the date and time agreed by DJC Plumbing, Heating & Gas Services for the work to be carried out. Failure to do so will incur a cancellation fee or deposit not being refunded.
Work subsequently cancelled and/or cannot be completed on arrival beyond the control or fault of DJC Plumbing, Heating & Gas Services will be charged a call out fee.